Casino Frequently asked Questions
At Irish luck casino, we're always working on ways to give you a better playing experience.
What are the main differences between online and offline casinos?

How old do I have to be?

Who are the people behind this company?

What Casino software do you use?

What are the minimum and recommended system requirements?

How do I register at Casino?

What do I do once download is completed?

How do I download more games?

Why does it take so long to download new games?

What if I get an error while downloading further games?

Do I have to pay to play as a guest?

Can you guarantee my security?

Are my user ID and password safe?

What is responsible gaming?

What is self-exclusive and how do I use it?

I have chosen to exclude myself, will i receive emails from your site?

I am using aol and do not seem to be receiving emails from the casino?

What if I try logging and it does not work?

What happens if I lose my connection to the gaming server?

How to deposit money into my casino account?

When I deposit, what will be the name of the charge on my card statement?

How do I make cash deposits and withdrawals?

How do I cash-in my winnings?

Once I have cashed out, how long will it take to get my money?

How do I know your games are fair?

Who do I contact if I have a query?

I am unhappy with this casino, how do I close my account?

I have a serious complaint to make. who do I contact?

What are the rules about bonuses, and wagering requirements?

I won money using my signup bonus, and can’t cash it out. Why?

I want to place a $50 bet, but I only have $20 in my account. What do I do?

What If someone steals and uses my credit card at an online casino?
 
The biggest is of course, the location. You can gamble at home online, wearing pajamas and slippers and avoiding noisy, smoky casinos. The other is that you use an online payment account to play at an online casino, instead of having to pay cash. The dealers and other players are characters on the screen instead of human. But beyond that, it is pretty much the same. You will see a lot of the same rules and regulations at online games as you would see at offline casinos.
 
You need to be 18 or the minimum legal age to play online Casino in your jurisdiction, whichever is greater.
 
We are an internet gaming group with over 30 years combined experience. We have been in the industry for a long time, and know what players deserve and expect.
 
Rival Gaming.
 
Microsoft Windows XP or Vista (any version)
CPU: Pentium III or IV
RAM: 256 MB+
Disk space: We recommend 200 MB +, for a wide variety of games.
 
Connect to the Internet and run the casino software, first making sure that all your other applications are closed. When the casino's main screen becomes visible, click on the "Connect" button, then on the "Register" button.

Now you need to register as a Guest or Real player. Following the prompts, enter your user ID and a password of your choice and fill in all required boxes. Note that your password is case sensitive.

Once registration is completed, you will receive an email from us confirming your details. Keep your user ID and password in a safe place. You will use them to access the casino each time you wish to play. You will be asked if you want the software to remember your password. Select "Yes" if you are the only person to have access to the software. Otherwise, please choose "No" to avoid underage players accessing to your account to play.
 
Double Click the Setup file and install the casino. Instructions will be shown on screen.
 
On the game lobby, click desired games and they will start downloading onto your computer.
 
The number of games you have selected, your Internet connection, and conditions of your Internet Service Provider's (ISP) network all effect your download time.
 
Please contact support centre for solutions to this problem.
 
No you don't. Guests are allocated Guest accounts that allow them to play for free!
 
The Casino offers its players complete security in their dealings with the Casino. All transactions across the Internet are encrypted using state-of-the-art 128-bit Encryption technology, and games in progress are saved if the link between player and Casino is interrupted for any reason.
 
Yes. The Casino software uses 128-Bit Encryption when data is transferred over the Internet. Each player chooses their own unique user ID and password which they alone can access.
 
A. "Responsible gaming" means that we take seriously our obligation to keep online casino gaming fun and safe. That means preventing underage people from playing and helping those who may not have control over their poker playing.
 
You may choose to exclude yourself from playing on The Casino for a period of 7 days, 30 days, 60 days, 120 days or 180 days. To do this, go to the main lobby of the Casino software, select "Responsible Gaming", and "Exclude me from playing."
 
Yes to confirm the details of your self-exclusion, however, during the self-exclusion period, you will not receive any emails from us.
 
As you may already know, a large number of Email providers are deciding for you which Emails you can and cannot receive. As the Casino regularly sends out promotions and information to our players via Email, it is important that you can receive these Emails to your inbox. In order to set your AOL mail account to receive the Casinos Emails:
  1. On the AOL toolbar, click "Settings".
  2. In the By Category tab, scroll down and click "Spam Controls".
  3. Under "Control Who I Get Mail From", click the radio button next to "Use a Custom Sender List", and then click the "Custom Sender List" hyperlink.
  4. In the "Custom Sender List" window, and enter the domain (casino name) of the casino in the text field, then click the "Add" button.
If you receive unsolicited mail from an individual, you can quickly add the address to your list of people who cannot send you Email. With the unwelcome piece of mail open (if previewing the message, click Full View), click the screen name or Email address of the person you wish to block future messages from in the mail header, and then click "Block Mail" in the Info window.
 
It is due to a bad or slow internet connection. Disconnect and reconnect to the internet and try again. However, there are many things which can interfere with you connecting to the Online Casino. Try the steps written below:

Step 1: Close the casino client and disable any firewall applications you have. These may be interfering with the Casino.

Step 2: Once you have done this, either reboot your modem, or disconnect and then reconnect to the internet. If you are still unable to connect, please go to the support section of (ent!get) and contact our support centre.
 
If the gaming server resolves the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the loss occurred.
 
Once you have read and agreed with the Terms and Conditions, you will know the methods you can use to deposit money. These can range from major Credit Cards to Neteller and other online payments.

There are many different methods as listed below:
  1. Credit Card (Visa, Mastercard, Visa Electron, Visa Debit, MC Debit) 
  2. UseMyWallet
  3. Neteller
  4. Moneybookers
  5. EcoCard
  6. Click2Pay
  7. Visa/MC
*For further information about banking, please visit our Terms and Conditions, or contact to support centre.
 
It will show as PANTASIA.COM on your card statement.
 
We will not take personal checks, however, accept credit card deposits. In fact, these are highly recommended due to the low cost and speed of the transactions. We operate on the account system - you send us money and your account is credited for that amount. As you gamble, money is credited or debited as you win or lose. When you wish to withdraw money from your casino account (you don't have to, you can leave it in for future gambling) you can do so in nearly all of the ways that deposits could be made. We strongly recommend you to use Neteller or Moneybookers account as they allow you to access your withdrawals within 48 hours. For further information about banking, please visit our Terms and Conditions or banking section on your casino software.
 
Please note that it is not necessary for you to cash in your winnings at the end of each session: your account can be left with a positive balance, and will be automatically saved by our server. These credits will be available for you to use the next time you log on to the Casino.

All cash-ins are made through our Casino software. Simply click on the CASHIER button on the main screen on the casino and follow the instructions. This will record your cash-in with us and it will appear on our systems immediately. Please note Players with large first time cash-ins may need to comply with certain security requirements.

You have a few options to cash-in a winning balance from your casino account:
  1. CASH-IN BY COMPANY CHECK (up to 2 weeks)
  2. DEBIT CARDS (visit banking section)
  3. NETELLER (Instant Payment)
  4. MONEY BOOKERS (Instant Payment)
  5. E- WALLET
Unfortunately due to bank regulations it is not possible to refund your cash-in to any credit cards. The Casino will send you a check (or your preferred payment method) for the refund amount in this case.

*Please note that if players use an offline bank transfer to their Money Bookers accounts, it will take 2 to 3 working days (not instant) to approve their transaction. 
 
That depends on the option you chose. If you used Neteller to deposit and wish us to put your desired amount of money into the same Neteller account, it should be done within 24 hours after your request has been made. A paper check may take 10 days up to 2 weeks. For further information about your payment options, please visit baking section on your casino software or contact to customer support.
 
One of the main concerns of Online gaming operations is to guarantee fair gaming. We understand the importance of explaining how this is actually done:

Our Casino "dealer" is a real computer. A Random Number Generator (RNG) is utilized to ensure that performance is truly random. Our Casino uses the trusted MD5 RNG, which provides consistently random results. The system has been rigorously tested by running millions of rounds and examining results. The system is also systematically tested by independent experts.

We provide our players with an easy to use online log of their game results. This information may be reviewed any time, which includes amounts wagered, game results, as well as Deposit and Cash Out records.

Our Casino games have retained the services of internationally respected and distinguished independent auditors, in order to review the Casino's Payout Percentage.

The review is conducted on a monthly basis, and includes the Payout Percentage of each game, as well as the total average Payout Percentage of our Casino.
 
You can contact to support operators at any time 24 hours a day, 7 days a week.
 
We want to please our players, but if you should be unhappy, we will allow you to close your account. Contact to our support centre if you wish to close your account with us. We will send your money, however, if it is a check, it could take a few weeks to get to you.
 
Go to the casino software and click "contact to support centre". Or alternatively, you can send us email to support?irishluckcasino.com and we will escalate your complaint to our management if necessary.
 
Please visit our Terms and Conditions for this query. If you still do not understand how our bonus system and wagering requirements work, contact to support centre.
 
We offer a signup bonus which has rules regarding the use of this money and how or when you can cash it out. You will have to gamble the money a certain amount of times, or place a set amount of bets with it before you can cash it out. If you are not sure if you are eligible to cash out, please contact to support centre.
 
Place more money in your account! If you click on a bet that you don’t have enough money in your account to cover, the casino will ask you if you want to put more money in (sometimes called "re-staking" or "reloading"). The process is usually quick and easy.  Once you have added funds, you may place your bet.
 
Immediately contact your credit card company. All have policies regarding theft of card and/or number that may help you out in this situation. As our Terms and Conditions point states that the Casino does not warrant or suggest that the Internet betting or any such Trade Lotteries, comply with the legal requirements of any jurisdiction.
 
Lucky PotPromotions
All bonuses are available in € Euro, £ Pounds or $ Dollars